If you have access to the Patient Portal, you can send us a secure message. To ensure appropriate and safe use this functionality, please review the guidelines below.

Based on your insurance rules, you may be billed for providers time to respond to portal messages.

Appropriate uses for portal messaging?

  • Clarifying your medical plan that was discussed during an office visit (you can also review the Office Visit Note in the portal).

  • Questions about medication that you are currently taking.

  • Administrative and or billing questions e.g.

    • If you want your office visit note faxed to a specialist (please remember to include the full name of the specialist and his/her fax number in the message)

  • Letters for work and/or school related to recent visit.

  • Sending us documents that you want added to your medical chart.

  • Medication refill request if your pharmacy is unable to send us an electronic refill request.

Do NOT use portal messages for the following:

  • Medical emergency (e.g. if you think you are having a heart attack or stroke) - Call 911.

  • Urgent issues that you need resolved in 1-2 days - Call the office at (860) 430-5599.

  • New symptoms or medical problems

  • Worsening of existing medical problems (e.g. difficulty breathing with Asthma)

  • To request new prescriptions e.g. Antibiotics

  • If provider/office staff determines an appointment is necessary for evaluation based on the portal message, please schedule appointment and do not keep sending secure messages.

Other Office Guidelines for Secure Messages:

  • Please give us 3 business days to reply

    • Messages will be answered only during business hours

  • All messages become part of your medical record

  • All messages can be viewed by office staff. If you would like to discuss a sensitive issue, please schedule and appointment

  • If you have several questions (medical problem, follow up question, requesting refills), please send a single message with all your questions.

  • If you have an upcoming appointment, and the issue can wait (e.g. refill), please hold off on sending a secure message and discuss the issue during the visit.

  • Please send messages only for yourself from your portal account

    • If you have a question about a family member, please use proxy access (as if you were logged into their account) to send a message

    • If you don’t have proxy access for your family member, please contact us

  • Online “bullying” of provider and/or staff using portal messages will not be tolerated.

  • Patients that engage in inappropriate use of portal may have their portal access revoked and may be discharged from practice.