Avanta Clinic opened on July 2, 2018 and now we are 1 year old. The response that we continue to receive has been amazing.

We now have approximately 110 patient reviews and received 4.89 stars. Here is a selection of comments that we have received so far:

Very impressed with Dr Bansal and the office staff. We recently relocated to the area and are extremely pleased that we have found an exceptional professional to manage our healthcare.

I don't think you can find a better PCP anywhere.

My first visit to Dr. Bansal as new PCP and annual preventative check-up. Pleasant waiting area friendly and attentive staff doctor was on-time and I was very impressed with how much time he devoted to learning about my medical history and discussing current issues. I’m very impressed and will highly recommend Dr. Bansal and Avanta Clinic!

Glad I found this practice. Appreciate the time he took with me for the 1st visit. I now feel like I have an actual plan to better health.

Excellent physician and staff

I received a routine vaccination and it went very smoothly. The process from beginning to end was enjoyable and they are a warm group of people to receive care from.

My husband’s first visit and we were extremely pleased with our decision to transfer his care over to Dr Bansal.

We thank you for putting your trust and health in our hands.

I am also happy to announce that my wife, Robin Bansal completed her Advanced Practitioner Registered Nurse (APRN) program from UConn and has joined the practice as a provider.

We are in the process of credentialing her with all the insurance companies and then she will start to see patients independently.

Many of you may have wondered why healthcare does not use certain technologies that other industries adopted years or decades ago. One big reason is that if some technology is not implemented properly, people may be permanently harmed or even die.

Secure email has been around for several decades, and was integrated into Electronic Health Records (EHRs) in the last several years. Most healthcare institutions, however choose not to use it because many medical issues cannot be addressed by an email or text message. We fear that it may result in patient harm as we cannot determine in a timely manner between urgent and non-urgent medical problems. The classical example is of a patient who sends a message regarding chest pain symptoms. Chest pain can be due to a number of reasons (e.g. acid reflux, muscle pain) including heart attack, but this diagnosis often needs to be made immediately and cannot wait several hours or days.

Since one of our founding principles is “Innovation,” we want to offer this service to our patients. We believe it will be more convenient for you to send us messages after hours or on weekends when the office is closed. Furthermore, for issues that can be resolved by sending a secure message, we won’t have to play phone-tag during working hours. However, we also need to come to a common understanding on how to use secure messaging that is not only convenient, but also safe.

We are, therefore drafting some initial guidelines. As we grow, we will learn how to use this service better and revise these guidelines accordingly. You can always find the updated guidelines on our website at Guidelines for Secure Messaging.

Another question, which some of you may have is - will my insurance company or I be billed for using a secure message? Some insurance companies do reimburse for using these services, however we feel that there is uncertainty on “what is a billable secure message.” At this point we will NOT be billing for using secure messaging. We will be investigating this opportunity in the future and will update the guidelines when there is more clarification from Medicare and insurance companies.

If you have any suggestions on how to make this service better, please send us feedback at www.avantaclinic.com/contact.